Last Updated: September 26, 2026
Q: Is shipping free?
A: Yes. Shipping is free for eligible orders within the contiguous United States. No minimum purchase is required. Alaska, Hawaii, U.S. territories, and international addresses are not served.
Q: How long does processing take?
A: Processing takes 1–2 business days after payment is confirmed. Business days are Monday through Friday, excluding federal holidays.
Q: How long does delivery take?
A: Delivery normally takes 3–5 business days after shipment. Total estimated time from order to delivery is 4–7 business days.
Q: Can an order be tracked?
A: Yes. A tracking number is emailed once the order ships. If tracking is not received within 3 business days, contact info@elysiumhealthlink.com.
Q: Which payment methods are accepted?
A: Visa, MasterCard, and PayPal. All prices are in U.S. Dollars.
Q: What is the return window?
A: A return may be requested within 30 calendar days from the delivery date.
Q: What conditions apply to returns?
A: Items must be unused, in original packaging, and returned because of a quality issue, transit damage, or an incorrect item sent. Used or altered items are not eligible.
Q: Who pays return shipping?
A: Return shipping is free for approved returns. No restocking fee is charged.
Q: How is a return started?
A: Email info@elysiumhealthlink.com with the order number, the item or items to return, and the reason. A response is sent within 2 business days with approval and a prepaid label.
Q: How long does a refund take?
A: After the returned item is received and inspected, approved refunds are processed within 1–2 business days. The refund is issued to the original payment method and may take an additional 7–10 business days to appear on the statement.
Q: How can support be contacted?
A: Email info@elysiumhealthlink.com or call +1 (713) 732-4719. Support hours are Monday–Friday, 9:00 AM – 6:00 PM (CT).
Q: What is the business address?
A: Elysium Health Link, 15111 Elstree Dr, Channelview, TX 77530, United States.