Last Updated: September 26, 2026
This policy explains how orders are processed, shipped, and delivered. It applies only to addresses within the contiguous United States, which includes the 48 adjoining states. Orders cannot be shipped to Alaska, Hawaii, U.S. territories, or any international address.
Order Cut-Off
Orders placed before 6:00 PM Central Time on a business day begin processing the same day. Orders placed after that time, or on a weekend or federal holiday, begin processing on the next business day.
Processing Time
Processing takes 1–2 business days after payment is confirmed. Processing includes order verification, packing, and carrier handoff.
Delivery Time
After shipment, delivery normally takes 3–5 business days within the contiguous United States. The total estimated time from order placement to delivery is 4–7 business days.
Shipping Charges
Shipping is free for all eligible orders. There is no minimum order value, no handling fee, and no additional charge at checkout.
Carrier Selection
The carrier is chosen at the time of shipment based on destination, package size, and service availability. A tracking number is sent by email once the order has shipped.
Tracking
If tracking information is not received within 3 business days after order placement, contact info@elysiumhealthlink.com with the order number.
Address Accuracy
Customers are responsible for providing a complete and accurate delivery address. If a package is returned because the address is incorrect or incomplete, reshipment may require an additional charge. If a package is returned for another reason, the Return and Refund Policy applies.
Contact
Email: info@elysiumhealthlink.com
Phone: +1 (713) 732-4719
Hours: Monday–Friday, 9:00 AM – 6:00 PM (CT)