Last Updated: September 26, 2026
Returns are accepted within 30 calendar days from the delivery date. The delivery date is the date shown by the carrier’s tracking record.
Eligibility
To be eligible, an item must be:
- Unused and in the same condition as received
- Returned with original packaging, inserts, manuals, and accessories
- Returned because of a quality issue, transit damage, or an incorrect item sent
Items that have been used, altered, washed, or damaged after delivery are not eligible.
Return Shipping and Fees
Return shipping is free for approved returns. No restocking fee is charged.
How to Request a Return
Send an email to info@elysiumhealthlink.com with:
- Order number
- Item or items to return
- Reason for the return
- Photos, if the item arrived damaged or incorrect
A response will be sent within 2 business days. Do not send items back before receiving approval and a prepaid return label.
Return Address
Elysium Health Link
15111 Elstree Dr
Channelview, TX 77530
United States
Inspection and Refund
Once the return is received, it is inspected. Approval or rejection is communicated within 1–2 business days. Approved refunds are issued to the original payment method. The refund may take an additional 7–10 business days to appear on the statement, depending on the bank or card issuer.
Non-Returnable Items
Gift cards, final-sale items clearly marked at purchase, and personal care items that have been opened or used are not returnable.
Damaged or Incorrect Items
Contact us within 7 days of delivery if an item arrives damaged or incorrect. Include photos and the order number. A replacement or full refund will be arranged at no cost.
Contact
Email: info@elysiumhealthlink.com
Phone: +1 (713) 732-4719
Hours: Monday–Friday, 9:00 AM – 6:00 PM (CT)